If you have some complaints concerning the quality of the products, we ask you to inform us about it immediately through one of the following ways:
1. Give us a feedback on our website avtosushi.ru in a section "YOUR FEEDBACK".
2. Call the hot line - 8 (800) - 100 - 11 - 37.
3. Leave your feedback in our official VK community - https://vk.com/avtosushi_avtopizza.
Quicker you inform us about the problem sooner it'll be solved.
Providing us with following information is obligatory requirement for taking your complaint in to consideration:
1. Your name;
2. Delivery address (city, street, number of the building and apartment/office);
3. Cafe where you had your meal or where you made an order (if the order was for a pick up);
4. Time when the order was fulfilled;
5. Telephone number which was indicated as a contact number;
6. Your order content;
7. Receipt or its number;
8. The point of complaint;
9. Product itself or its photo.
What can cause the refusal of analysis and decisions of your complaint:
1. Absence of one of the point (depends on the character of complaint);
2. Limitation period (complaints which are concerned about the quality of the product are analyzed in a day from the moment of receiving the order).
We are constantly care about the control of the quality and providing of service of a high level. We'll be extremely grateful to get your feedback. That's the only way for us to develop and make our clients happier. Sincerely yours, Autosushi!